HelpdeskLink

What is HelpdeskLink?

HelpdeskLink is a ticket management solution designed to efficiently manage and resolve customer and internal support requests. With a centralized dashboard, you can track, prioritize, and handle issues in real-time, ensuring no ticket is left unresolved.

How does HelpdeskLink?Work?

• Ticket Creation: Customers or employees submit issues through various channels (email, chat, web form).
• Ticket Assignment: Automatically categorize and assign tickets to the appropriate teams based on the nature of the issue.
• Tracking and Resolution: Teams can monitor the progress of each ticket, update statuses, and communicate with the submitter in real-time.
• Closing the Loop: Once resolved, feedback is gathered to ensure satisfaction, and analytics reports are generated for management.